Tag Archives: Private Practice Management

Private Practice Management

Nonprofit News: Independent contractor or employee?

By “Doc Warren” Corson III January 10, 2017

As I review job postings for clinicians, I see a disturbing trend of nonprofits hiring independent contractors rather than full- or part-time employees. Although there can be some benefits for both the nonprofit and the contractor at times, many liabilities can come into play as well. This article is not meant to be an exhaustive exploration of the topic, and I am far from a legal or tax expert, but my hope is that this column might inspire you to think carefully before posting or replying to an ad for an independent contractor.

The status that you work or hire under can offer either liability or protection, depending on the situation. The liability can come in the form of IRS penalties and potential loss of eligibility for unemployment protection and malpractice insurance protection. FindLaw (findlaw.com) and EmployeeIssues.com are two resources that can help you learn the basics of these issues, but there is no replacement for meeting with an expert if you are contemplating moving your hires to independent contractors. Personally, I prefer to hire folks for my nonprofit as part-time employees so I can avoid potential issues with the state department of labor and the IRS. I can hire them as part-time clinicians who are paid by the session if that is what I need, but this way we both know we have certain protections in place. The choice, however, is yours.


Overview of employee vs. independent contractor

Here are a few quick points concerning the differences between an employee and a contractor.



  • Typically work full or part time for one or more employers with set work hours and days (which can change week to week in some cases)
  • Have some type of benefits package
  • Have needed parts and supplies furnished by the employer
  • Have taxes taken out of their salary and are eligible for unemployment compensation should work stop
  • Have employment protections, including workers’ compensation
  • Are protected by minimum wage and other labor laws
  • Must have cause to lose their job unless hired “at will”


Independent contractors:

  • Provide consulting or other services for a wide range of places
  • Set their hours and days as they see fit
  • Have their own offices independent of their placements, although they may also be given access to an office to use while at their job sites
  • Receive no benefits from the employer
  • Do not have their supplies covered by the employer
  • Do not have taxes taken out by the employer, nor are they covered by workers’ compensation or other policies
  • Have a set contract time period and hours
  • Generally are not protected by employment laws


When it can get murky

Years ago, I was a consultant for a local Head Start program. I had a contract that made it clear how much I would be paid per hour, how many hours I was allowed to work during the contract period and the hours the program was open so I could be sure to complete my time within those parameters. For the most part, I came and went as I decided and used my own agency forms for performing tasks. Although I contributed to the organization’s newsletter, I was able to pick the topics and allowed to opt out of an issue if I so desired. To me, this was a classic example of what an independent contractor’s role should be.

A few years later, however, several changes occurred that made my independent contractor status a bit harder to justify. I now had set forms to use, supplied by the agency, and was given less ability to customize how I did my job. I also needed to follow set protocols and several other parameters that I had experienced in the past only as an employee. I opted not to continue the contract after the initial time period, partially because it felt like I got to experience all of the red tape of being an employee without enjoying any of the protections or benefits.


The IRS view

The IRS looks into common law to help determine the proper classification of employees. It uses three broad categories in helping to make this determination: behavioral control, financial control and the relationship between the parties. The following is taken directly from the IRS website (see irs.gov/taxtopics/tc762.html):

Behavioral Control covers facts that show if the business has a right to direct and control what work is accomplished and how the work is done, through instructions, training, or other means.


Financial Control covers facts that show if the business has a right to direct or control the financial and business aspects of the worker’s job. This includes:

  • The extent to which the worker has unreimbursed business expenses
  • The extent of the worker’s investment in the facilities or tools used in performing services
  • The extent to which the worker makes his or her services available to the relevant market
  • How the business pays the worker, and
  • The extent to which the worker can realize a profit or incur a loss


Relationship of the Parties covers facts that show the type of relationship the parties had. This includes:

  • Written contracts describing the relationship the parties intended to create
  • Whether the business provides the worker with employee-type benefits, such as insurance, a pension plan, vacation pay, or sick pay
  • The permanency of the relationship, and
  • The extent to which services performed by the worker are a key aspect of the regular business of the company




As we start the new year and contemplate either adding workers or signing on to an existing agency, it is imperative that we consider the type of position we are becoming associated with and the potential implications from a liability standpoint. Here, as in many other situations, doing a little homework and consulting with knowledgeable professionals can go a long way toward protecting yourself or your nonprofit program.








Dr. Warren Corson III


“Doc Warren” Corson III is a counselor, educator, writer and the founder, developer, and clinical and executive director of Community Counseling Centers of Central CT Inc. (www.docwarren.org) and Pillwillop Therapeutic Farm (www.pillwillop.org). Contact him at docwarren@docwarren.org. Additional resources related to nonprofit design, documentation and related information can be found at docwarren.org/supervisionservices/resourcesforclinicians.html.









Opinions expressed and statements made in articles appearing on CT Online should not be assumed to represent the opinions of the editors or policies of the American Counseling Association.

Becoming your own boss

By Lynne Shallcross January 27, 2016

A year after Cyndi Briggs graduated with her master’s degree in counseling, she was working as an addictions counselor. The work and the clients were important to her, but it was also a difficult job, and the hours were long. She eventually found herself dealing with symptoms of depression.

Briggs went to talk with a career counselor, and the meeting led to an “aha!” moment for Briggs. “He said, ‘Why do you take low-paying, high-stress jobs?’” says Briggs, a member of the American Counseling Association. “And I [had] literally never considered that there was another option.”

Fifteen years later, Briggs is living her ideal life as a counselor. She works full time as a core faculty member in the clinical mental health counseling program at Walden University, but she also maintains a number of what she calls “side gigs,” including corporate training work and speaking Branding-Images_Officeengagements. Briggs has run a private practice in the past, earned her coaching certification and, for a handful of years, wrote a blog aimed at helping counselors think outside the box. While writing the blog, one of her central messages to counselors was that they could apply their many skills and talents in a variety of professional settings where they could also earn a good living.

Deb Legge shares a similar message with her clients in the coaching and consulting practice that she runs, in which she helps mental health professionals build and grow private practices. Like Briggs, Legge knows from personal experience what it’s like to have a desire to become, and then succeed in becoming, your own boss.

Counseling was a second career for Legge. At the time she was earning her master’s degree in counseling, she was a single mother, which meant that taking her new degree into an entry-level, low-paying job wasn’t an option. From day one in graduate school, Legge says, she was laying the foundation to establish her own private practice, which she now runs in Buffalo, New York (her private counseling practice is separate from her coaching/consulting practice).

Counselors and other mental health professionals who approach Legge for help with the how-tos of starting their own private practices have a variety of reasons for wanting to become their own bosses. But oftentimes, Legge says, it boils down to seeking freedom and better financial opportunities. “My experience has been that most people decide to do it because they are either really burned out from working for someone else, overworked [and] underpaid for too long, or their life circumstances change and they really do need more autonomy and money,” explains Legge, a member of ACA.

When Briggs presents on this topic, there are often weary counselors in the audience who raise their hands and want to know more about how to transition into private practice or become their own bosses in another way. Many times, Briggs says, these counselors have been working in nonprofit settings for many years and are feeling burned out because of overwhelming caseloads and too little pay. “For a lot of people,” she observes, “it’s just rediscovering the joy of why they wanted to be counselors in the first place.”

Risks and rewards

Running a private practice comes with a variety of upsides for counselors, Legge says, from control over their schedules to control over which clients they work with and what work they do with those clients. For example, some of Legge’s clients who are starting out in private practice will ask if they can conduct a daylong seminar, a weekend retreat for couples or an hourlong session with a particular client. “As long as you’re being ethical, and as long as you’re being legal, and as long as you’re abiding by the rules of an insurance company if you’re participating with them, there are no rules,” Legge tells her clients.

But before launching a private practice, counselors need to become licensed. And once they’re licensed, Legge says, they also need to honestly evaluate whether they possess enough clinical experience to set out on their own and whether they have set up the necessary supports and guidance, including supervision, to lean on as they get established.

Going into private practice isn’t the right fit or even the desired end goal for every counselor. For one thing, it requires embracing a certain amount of tolerance for risk and responsibility, Legge cautions. “I don’t want to give people the impression that it’s for everyone or that it’s a bad thing not to be in private practice,” Legge says, adding that she is grateful for all the counselors who choose to work in agencies, schools, hospitals and other settings.

Starting a private practice also isn’t the only way that counselors can become their own bosses. In fact, putting your counseling skills to use in a variety of “gigs” — from consulting to running a private practice to adjunct teaching — can be financially beneficial, says Briggs, who has served as a consultant in various settings. “There’s lots of security from that,” she says. “You’re not relying on one entity to pay your income every month.”

Whatever the environment, working for yourself is creatively empowering, Briggs says, in part because of the flexibility it allows. “You get to decide what you do every day and change it if you need to change it,” she says.

But that freedom also comes with risk and responsibility, Legge points out. “You have to be OK with the fact that when things go wrong, the only person you can look at to turn things around is yourself,” she says.

Likewise, when you become your own boss, some of the security that comes from working for someone else goes away, such as a steady paycheck and covered benefits. Legge refers to those kinds of benefits as “golden handcuffs” because, while valuable, people tend to cling to them at the expense of their larger dreams. They’re “the things that can and do keep them from getting what they say they really want,” Legge observes. “Each one of those things is just a dollar figure that can be figured into a budget so you know how much you need to make to pay for those things yourself.”

Before launching a private practice, Legge recommends that counselors imagine the kind of life they want to live and then design their private practice to fit that life. For instance, if counselors imagine living a life in which they spend more time with their families, then they might want to choose target markets based on clients who won’t routinely need appointments on weeknights and Saturdays, Legge says.

The question counselors need to ask themselves before jumping into anything, Legge says, is “What are you willing to do to get what you say you want?” For many counselors, in the end, the benefits of going into private practice or becoming their own boss in another way far outweigh the risks, she says.

Even so, when counselors strike out on their own, one of their biggest initial fears is that they will fail, Briggs says. “I think we all carry that [fear], like ‘I’m going to fall on my face, and the world’s going to laugh at me, and I’m going to be broke and living in a box under a railroad trestle.’”

Along those same lines, Legge says, counselors who are transitioning to private practice commonly worry whether they are skilled enough and qualified enough to warrant clients coming to their practice. They might start questioning why anyone would choose to see them when there are already so many other counselors in town. “Unfortunately, there are more than enough people who are in need to go around,” says Legge. She encourages the clients from her consulting practice to view those other counselors in their communities as colleagues and potential collaborators.

Some counselors even worry that they’re somehow selling out by moving into private practice, Briggs adds, recalling that when she left her job as an addictions counselor, she initially felt guilty. Because working with clients who struggled with addictions felt so meaningful and honorable, Briggs even wondered whether she was shallow for leaving that position to find a job she enjoyed more.

“A lot of us struggle with that: ‘People are going to think I’m a bad person if instead of working with the homeless population, I’m going to choose to work with college students,’” Briggs says. But her thinking has evolved since those early days. “Everybody’s got their place, and you just have to find the right place for you,” she asserts.

Let’s talk money

Counselors striking out on their own commonly worry about their bottom line, wondering if they will be able to make enough money to survive and keep their doors open. Complicating those worries, Legge and Briggs agree, is that the topic of money is already uncomfortable for many counselors. “I don’t know how it happens, but we’re socialized in [the] helping professions to think that helping others and making lots of money are contradictory,” Legge says.

Briggs concurs. Many times, she says, when counselors enter the profession, they hold tight to the attitude that they are choosing this career path to help people, not to make money. “It’s almost like those things are mutually exclusive, and I have a really big problem with that,” she says. “We’re never taught to be empowered around our skill set. We’re never taught how to ask for a livable wage around what we do. We sort of think, ‘If I’m not helping people directly, if I’m not with the most needy population, then I’m being greedy and squandering my skills.’”

That viewpoint is “absolutely inaccurate,” Briggs stresses. “Helping people and earning a good living are not mutually exclusive.”

Legge has received her fair share of criticism through the years for talking about how mental health professionals can make more money. She says much of the criticism has come from her fellow mental health professionals, including some who label her views as “mercenary.”

“What I come back with is, if you want to be in private practice in three years for [the sake of] your clients, then you have a responsibility to be a good businessperson and to make a living [so] that you can continue to be in private practice,”
Legge says.

Counselors planning to go into private practice need to address any hang-ups they have around money early on, Legge says. “If you want to draw money into your business, you’ve got to deal with your issues regarding money,” she says. “You just have to do it. If you’re afraid to ask for a copay, your client is going to pick that up in a heartbeat. If you’re uncomfortable telling a client over the phone what your fees are, they’re going to pick that up in a heartbeat.”

Legge has found that the more comfortable counselors are talking about money, the more comfortable their clients are with the topic, and the less likely it is to become an issue between them. In addition, counselors need to keep sight of their worth when talking about their fees or collecting payments from clients, she says.

“What is it worth to save a marriage? To save a kid? To live a better life? To save that job? What is it worth to my client?” Legge asks. “You’ve got to think about your worth in terms of what the value is to your client.”

When Briggs was doing a job for one of her first corporate clients a few years ago, she cited her fee for a one-hour presentation. The client replied by suggesting that she research the company and come back with a different price. Briggs returned with a quote five times that of what she had originally asked for, and the client accepted it. “That was really good for me to hear,” she says.

Although Briggs acknowledges that fees are still a topic she wrestles with from time to time, she says it is important for counselors to reach clarity on what they truly need as a livable wage and then to feel confident in stating that to others. To that end, Briggs says, when counselors are determining the fees they will charge, whether in private practice or in another setting, they should calculate what their livable wage is. That number should take into account expenses that are typically covered when working for someone else, such as health insurance and some amount of paid vacation, she says.

Putting yourself out there

Although business owners are responsible for growing their businesses and attracting clients, many counselors bristle at the concept of marketing and sales. When Legge works with helping professionals who want to start or grow a private practice, she reassures them that sales and marketing don’t have to feel “slimy.” A “brand” needs to be nothing more than how you want to be seen in the world — whom you serve, what you do and why you do it, Legge says.

Marketing starts with a paradigm shift that encompasses “going from the fear of being sales-y” to the perspective of getting to know your community and your target market in particular, Legge says, “so they can rely on you, build a relationship with you and so that when they need you, they’ll know where to find you.”

Briggs echoes the point about counselors changing their perspective on what it means to market or sell themselves. Many people equate business with greed, marketing with sleazy sales tactics and networking with schmoozing, but that isn’t necessarily true, she says.

“Networking is walking into a room full of really cool people and getting to know them. Counselors are great at that,” Briggs says. “And marketing is about building relationships — counselors are great at that. And business is about finding a way to apply your skills so that you can benefit the world and earn a decent income. There’s nothing sleazy about any of it when you reframe it in a way that’s authentic for you. The goal really becomes to redefine it in a way that’s authentic for you and [to] own that. And then it stops being creepy and weird and starts feeling more natural.”

David P. Diana is a marketing consultant and licensed professional counselor who runs a marketing firm specializing in serving health care organizations and practices. He is also the author of the book Marketing for the Mental Health Professional: An Innovative Guide for Practitioners. He points out that marketing isn’t a quick-fix process for mental health professionals but rather something that happens over time based on a clinician’s work and actions.

“Too often, people look at marketing in crisis mode,” Diana says. “Perhaps they lose several clients, and then they say to themselves, ‘I need to get the word out about my work to fill these holes.’ The problem with this reactionary mode of marketing is that it rarely works. People often make the decision to advertise their practice, hand out fliers, etc., in the hopes that the phone will ring again. However, marketing involves much more work than that to create change and interest.”

That said, Diana offers a few key points for mental health professionals to consider when they think about marketing. First, he says, put the emphasis on why you do what you do as a counselor, offering potential clients a mission and a story with which they might connect.

Second, Diana says, don’t devote time, energy and resources trying to be the right clinician for everyone. “If you focus on your why, then you have a chance to share a story with an audience that wants to hear that story,” he says. “When your values [and] purpose match up with a group of people with similar values [and] purpose, then you have found your audience.”

Diana concludes by reminding counselors that advertising is not marketing. “Marketing is about conversations and connecting your story to an audience that wants and needs to hear that story,” he explains. “Marketing to a mass audience via advertising yields very little results because there are so many fragmented markets and because we, as consumers, have access to so much information.”

Marketing comes from a “heart of service,” Legge adds, and from a desire to help the community. “If you believe you’re meant to serve others,” she says, “then you have a responsibility to let the community know you exist as a viable resource for them.”

Putting that brand of marketing into action begins by building relationships, Legge says. Especially initially, it means that counselors concentrate not on where they’ll get their next referral, she says, but on finding out more about their target market — what those potential clients in their community need, what their biggest problems are and how that counselor can help.

In getting to know people in their communities, Legge says, counselors will learn about what those people need and where to find them. In turn, those people will learn about the counselor, see that the counselor has credibility and come to rely on and trust the counselor, she says.

Briggs calls word-of-mouth a huge force in driving new clients to counselors. Having a web presence can also help counselors get their message out, “even if it’s just a professional Facebook page where you’re advertising who you are, what you do and what you’re about,” she says. At the same time, Briggs says, social media requires that counselors engage in a “delicate dance” in which they take advantage of the inherent marketing opportunities while simultaneously ensuring that they don’t violate any ethical boundaries.

Briggs also recommends that entrepreneurial counselors offer something for free — but get feedback in return. For instance, if you have a presentation for which you would eventually like to be paid, start out by offering it somewhere for free, but ask for comments and critiques. Another idea Briggs suggests is starting a blog or website focused on what you are interested in offering as a counselor. If you want to work with children, for example, establish a blog for moms and offer parenting tips. “Once people see the information and knowledge you have, they’re much more likely to pay you for it,” Briggs says.

The business of balance

Seeing clients while simultaneously running the logistics of a business can be challenging. Juggling both means a heavy dose of decision-making and delegating, Legge says. For example, it may not make sense to do business with every insurance company, she says. Consider the workload each insurance company would require of you and whether the company pays fairly before choosing to work with it.

Similar decisions must be made about other business tasks such as bookkeeping, billing and taxes, Legge says. “Depending on your talents and your interests, you may choose to do some of those things. But it may be much more reasonable to farm out some of this stuff, even though you’re going to pay to do it,” she says. Private practitioners have to consider the return on investment, she adds. “Does it make sense not to pay the $80 a month for the billing platform when you’re spending three hours a week on billing by hand?”

In terms of juggling client work with business tasks, Legge says each counselor has to figure out what process works best. She likes to finish her to-do list at the end of every workday, but she knows other mental health professionals who are more productive when they pile up their business tasks and do them all at once on a deadline.

Making it all work is a balancing act, says Briggs, who has side gigs that take up 20-30 hours a week on top of her full-time teaching job. One key for her has been learning to say no. She clarifies what her priorities are and dedicates time for them, even if it means saying no to another interesting opportunity.

Both Legge and Briggs recommend that counselors who are running their own businesses reassess their situations and business models regularly, but ideally every 90 days. They suggest reviewing what you’ve been doing, how it has been going, what you might like to change and whether you’re still enjoying the work.

Look before you leap

Although graduate counseling programs are already packed with requirements, Briggs says it seems “criminal” that electives in marketing and entrepreneurship aren’t offered more widely considering how many counselors are interested in private practice.

Many counselors feel very much on their own when they are learning to run a business, Legge says. That’s why many turn to books and blogs for helpful tips and information. In addition, she points out, some communities of mental health professionals have come together to support one another, and business coaches can also help.

One piece of wisdom Legge sometimes passes along to clients starting out in private practice is that they won’t be able to serve everyone all the time. That’s not always welcome news. Legge says some of her clients have expressed frustration that she can’t show them how to make a comfortable living working exclusively with individuals and families with low incomes, for examples. In that instance, she might tell counselors that although some of their practice can be dedicated to working with that client population, they also have a responsibility to supplement that with higher-paying work so they can stay in business for all of their clients. “Dollars are dollars, and it’s got to balance out at the end of the month,” Legge says.

It’s imperative for counselors to have a sense of what they’re stepping into, plus an understanding that it might require them to take baby steps in that direction rather than one big jump, Briggs says. “I’m not an advocate of quitting your job without a plan,” she asserts. Instead, counselors might consider giving themselves a two-year timeline during which they work full time and take a couple of side jobs to “test the waters,” Briggs says.

“Don’t think the bravest thing you can do is quit your day job,” Briggs counsels. Instead, go at the pace that’s right for you as you explore your entrepreneurial options, she says. “Take whatever time you need to take the leap, and don’t push yourself beyond where you’re comfortable.”

Legge further suggests finding support through a national association, continuing education classes or a group of peer clinicians who can provide guidance, encouragement and even group supervision.

Reflecting back to her advice about marketing, Legge says it is also important for counselors to build a foundation before launching their practice. Sometimes, she says, counselors work hard to start their business, hand out business cards and create a website, but then the phone doesn’t ring. The preemptive solution, she says, is to build relationships before starting a practice so that people in the community will know who you are, what you do and why you want to serve your fellow community members.

And perhaps most important, Briggs says, is for counselors to know their true value. “Get really clear on what you’re worth,” she says. “Know that what we do has immense value to others. People are going to be willing to pay for what you’re worth, and you can ask for it.”



To contact the individuals interviewed for this article, email:




Lynne Shallcross, a former associate editor and senior writer at Counseling Today, works for Kaiser Health News as a web producer. Contact her at lshallcross@gmail.com.

Letters to the editorct@counseling.org



Related reading

I want what I’m worth,” one counselor’s journey to diversify her work and take the road less traveled

Look before you leap,” an in-depth piece on what it takes to go into private practice



Nonprofit News: Avoiding bankruptcy

By “Doc Warren” Corson III January 25, 2016

Depositphotos_1500242_l-2015Nonprofit News is dedicated to examining issues that are of particular interest to clinicians working in nonprofit settings.

Among the biggest fears for directors of nonprofit programs are bankruptcy, closure, takeover and termination. These problems can be headed off by providing good leadership, making wise decisions and ensuring the overall health of your programming. In fact, many of the skills you often use in general therapy can be applied to managing your program. Exploring options, consulting with others and staying current on related literature and techniques can make the difference between a stagnant program and one that is vibrant, both in the clinical and administrative positions.

There is no single way to run a successful program, but the following items may help in the decision-making process.

Don’t jump into expansion: Many nonprofit programs find themselves getting into trouble as a result of an expansion that overreaches or is simply unsustainable.

In my consulting work, I have seen startup programs that were developing a “dream sequence” of services and an office space that was impossible to pay for. Some programs used all of their startup and maintenance money (the typically two- to three-years’ worth of money set aside to cover day-to-day costs while building a client base) just to rent and renovate their space. Although their new offices were beyond amazing and often offered state-of-the-art luxuries, this did little to help the programs, which soon shuttered their doors due to a lack of funds to cover costs while they established themselves.

I have also witnessed established nonprofit programs “go for broke” and gamble on new buildings, programs or other large infrastructure items. The thinking of these programs is that the improvements will lift them to a higher level and thus “pay for itself in no time.” Only later do they realize that the anticipated demand was not there.

Doing a little homework may have helped these programs realize that it takes time to become self-sustaining, even with limited overhead. By getting into massive debt, they all but assured themselves that they would fail. Market analysis is good, but it is little more than a guide and, in my opinion, should never be considered a guarantee. Sure, there is a demand in your area, but who says the community will embrace you? You may be much better off opening modestly and growing steadily as demand dictates rather than starting off at a full gallop only to find clients trickling in.

With the nonprofit program that I started, we opened our doors with a personal loan of $7,000. We were beyond humble: hand-me-down furniture, no fax machine and no advertising other than a press release. But we had a business model that called for modest and immediate reinvestment. Within weeks, we had the basic business equipment necessary, and within a year, our offices had been greatly improved, including the addition of durable furniture, most of which is still in use and in fine shape more than a decade later. (Helpful hint: Avoid trendy furniture and go for leather. It can be timeless and, although it costs more at purchase, it lasts far longer than fabric, which tends to look dingy after a few years of constant use).

Avoid loans and other financing when possible: Only use loans when absolutely necessary. Mortgages are often a part of life, but keep them to a minimum. It’s easy to get a loan for an addition when you have collateral, but this money needs to be repaid with interest. So unless you can afford to make that payment without counting on new revenue streams that may or may not materialize as part of the remodel, you could find yourself in dire straits. Sure, the model I am promoting may slow the pace of program growth, but it allows for real and sustained growth that also provides a healthier bottom line.

Look at trends (both emerging and waning) and know your audience: Knowing the state of your profession and your area can make a big difference. Look for things that may be at the verge of a great shift. Consider trying these things so long as they fit your overall mission. Also be prepared to scale back programs that may have hit their terminal velocity and are poised for reduced demand in the near future.

Consider your core client base: What do they want? What will they likely continue to want? What are they asking for that you currently lack?

In 2006, I saw a landscape that I thought might be on the verge of changing. For years, the focus had been on city life, high finance, and flashy clothes and lifestyle. I felt this trend was becoming played out to a large extent, at least in my part of the world. Always being a naturist at heart, I began exploring more earth- and nature-centered programming while staying true to my behaviorist mindset (I have an autographed picture of Albert Ellis in my main office). We explored ways to incorporate open space and nontraditional methods. Not all of our clients embraced the change, but we made it possible so that they were able to keep the traditional programming they loved as well. In time, we leased a local farm, and in short order we purchased the first chunk of it, as well as a few buildings. We steadily improved the land and buildings and built proper offices, without loans other than our mortgage. We continue to build steadily year after year and have experienced a large following and swell of support.

Here we are in 2016, and now you can Google “therapeutic farms” and find programs in many areas. This trend too will one day wane, but when it does, we should maintain well because of our lack of extended credit lines. Find your niche, but do not go too far into debt to pay for it.

Screen staff and maintain standards: Being good at what you do will enable you and your program to do well. But as you grow and need to add additional staff, maintaining standards can be difficult. Make sure to properly screen potential employees and thoroughly impart to them your core beliefs, philosophies and expectations for performance. Even this does not ensure quality care, but it will increase the likelihood of keeping turnover low. Many nonprofit programs suffer from hiring folks who turn from the program’s core philosophy and attempt to superimpose their own. Oversight and thorough supervision can help prevent this.

Remember your core mission: Mission creep can kill a program. Although there will be a need to expand services from time to time to meet the needs of your clients and to improve programming, it is important to regularly review your mission statement and core values to ensure that the changes meet the spirit (if not the actual letter) of the original intent. Mission statements can be altered when needed, but moving too far from your original mission can cause undue dilution of an otherwise solid program. Such dilution can confuse your client base and result in a reduction of referrals and other calls for services.

Build your board of directors: A board of directors is the steering wheel of any charity. Though not directly involved in day-to-day operations and activities, the board of directors is charged with guiding the charity in areas such as programming, financing, infrastructure and future development. When selecting potential board members, it is imperative to approach individuals who have a full understanding of the program’s core values, mission statement, psychology and mindset. By selecting members who “get” the charity, you are more likely to have a group of directors that is dedicated to your core values and to sustaining the overall feel and function of the programming.

Although each new year brings many challenges, with good fiscal sense and wise planning, there is little to fear and much to become excited about. The threat of bankruptcy need not be a specter hanging over your nonprofit.




Dr. Warren Corson III

Dr. Warren Corson III

“Doc Warren” Corson III is a counselor, educator, writer and the founder, developer, and clinical and executive director of Community Counseling Centers of Central CT Inc. (www.docwarren.org) and Pillwillop Therapeutic Farm (www.pillwillop.org). Contact him at docwarren@docwarren.org.

Nonprofit News: Ways to avoid quick clinician turnover

By “Doc Warren” Corson III December 21, 2015

As a consultant, I am contacted frequently by programs concerned about high turnover rates and also by clinicians who jump from one program to another without finding a good fit.

There is no one way to ensure that a program will have low turnover or that you will find THE job that is a perfect fit for you, but there are many things that can be considered and tweaked as needed to improve the chances of success. It helps to not be defensive and to maintain an open mind.

Years ago, I interviewed for a supervisory position at a larger program in my home state. They asked me the typical questions such as where I saw myself in five years (finishing my doctorate, getting published and working in a program I felt was making an impact on our clients), what my supervisory style was (aligned with the current data suggesting that a Rogerian approach to supervision often leads to happier, more efficient and more productive workers) and so on.

Toward the end of the interview, after telling me about the program and what it would entail, they asked if I had any questions for them. I avoided some of the more common questions and instead delved into ones that would help me best determine if this program might be a good fit for me. I asked what the average turnover rate was (it was 40-60 percent, although some employees had been there for more than a decade). I asked what, if anything, they were doing to try to lower that rate because it appeared we would be in a constant state of training and looking for new employees (they thought they were giving too much to employees after their first year of service, so they were Handshakegoing to start making employees wait two to five years to receive the full range of employee benefits). I then asked how giving less to employees when they were hired and making them wait as long as five years for full benefits would be an effective policy for addressing turnover given that new employees typically weren’t making it past the first year (their answer: We feel it will work).

At that moment, I knew this wasn’t a place that I needed to be because it appeared that our philosophies and their math did not align. It’s better to not join a program when you sense that the relationship will end in failure than it is to ignore the red flags and hope for the best.

What follows are some potential red flags to explore further, whether you are an employer or a potential employee.

Pay well but respect little: We all know of programs that resemble Walmart in that they are huge and seem to have a presence all over the area. As giant programs, they have many state and federal contracts and thus have the ability to pay salaries that beat smaller programs. New clinicians flock to these places, typically amazed at the starting pay, yet they tend to last a matter of months or, at best, maybe a year or two before running out the door to work “anywhere but here.”

When I conduct exit interviews or consult with these “running employees,” I often find that they didn’t feel respected or heard by their employer. They often mention feeling as if they “sold their soul” or “were treated like a slave.” They sometimes talk about being trained to do their notes and related paperwork during groups and sessions because there was no other time to do it. They discuss how this prevented them from offering high-quality care and how they felt forced to leave to regain a sense of self and integrity.

It is important to remember that clinical professionals chose this field for a reason, and that reason is typically not money or prestige. Allowing them to do their work to the best of their abilities in an atmosphere of respect increases the likelihood of retention and satisfaction.

Have huge employee turnover: If your company has a high turnover rate, there is no question that you have a problem. Before panic sets in and you go to extremes, there are things to consider: Are there some positions that have more turnover than others? If so, what are the likely causes? If these are mostly entry-level positions that folks typically leave for higher positions, that’s shouldn’t necessarily be a surprise. But if the high turnover positions are midlevel or higher, it would serve you well to explore the possible reasons behind it. It wouldn’t hurt to ask outgoing employees why they felt the need to leave and what, if anything, could have changed their minds.

As a potential employee, you would do well to learn about the turnover rates of the programs you are considering and the possible causes to determine if this is a place you can feel comfortable working. Unless you are desperate for a job, you may want to reconsider joining a program that has a high turnover rate, especially if you are looking for a long-term situation.

Fail to work well with others: How well does the program work with other programs? Is it friendly and willing to cooperate, or does it have a reputation for only referring within itself? If the program has a reputation for being closed off or unfriendly, this often is a sign of much bigger systemic issues. These issues may lead to higher turnover rates or less people applying for employment.

Just another number\no room to grow professionally: Does the program take pride in knowing each worker’s strengths and weaknesses? Does the program help to address and shore up those weaknesses while providing assignments that focus on the worker’s strengths? Does the program attempt to promote from within, or does it have a tendency to ignore internal resources and focus on outside sources to fill its openings? How you answer these questions can make a lot of difference as you consider job opportunities.

A cookie-cutter approach to counseling: One of the biggest criticisms I hear, both from clinicians and from clients, is that many programs expect the client to fit the programming instead of having the programming fit the client. Sometimes this approach is unavoidable, such as in cases where the government or another outside agency is funding the therapy and dictates that it must follow a particular approach or design. This may be because the program design is part of a large study measuring the overall effectiveness of the design, so there is no way to alter it and maintain the funding.

If this is the case, however, both clients and clinicians should be advised prior to becoming part of the programming so they can make an educated decision about whether to participate. Sadly, many programs skip this very important step.

Interviewing the potential employer\is this program right for you? As an employer, be cautious of hiring someone who fails to “interview the interviewer” to some extent. You want to see that potential employees are interested in the program, are curious about how it works and what it does, and desire to know how they can make a positive impact if they become part of it.

I make it a practice to ask potential employers how I’ll be empowered to do my job to the best of my ability, whether they will allow me to make changes or if I will be expected to maintain the status quo, and what my target goals and objectives might be. How they answer these questions often tells me enough to know whether I want to work for them. If I don’t, it’s far easier to end the relationship here than it is to leave after a short period of employment.

As a potential employee, remember to be polite but also assertive enough to ensure that you leave the interview with as clear a picture as possible of what your job would be and what the employer’s expectations are. Although it is true that the employer is interviewing you, you are interviewing the employer as well — or at least you should be. After all, you potentially will spend a great deal of your time and your life with this company or organization, so you owe it to yourself to do the best job you can ensuring that this program is the right fit for you.

Many other factors can make an impact in this area, so be sure to do your homework. This article is meant simply as a quick introduction. But with a little work and some forethought, it is well within your reach to reduce turnover, whether you are an employer or an employee.



Dr. Warren Corson III

Dr. Warren Corson III

“Doc Warren” Corson III is a counselor, educator, writer and the founder, developer, and clinical and executive director of Community Counseling Centers of Central CT Inc. (www.docwarren.org) and Pillwillop Therapeutic Farm (www.pillwillop.org). Contact him at docwarren@docwarren.org.

Nonprofit News: Easy ways to lose clients and your reputation

By “Doc Warren” Corson III November 30, 2015

Nonprofit News covers issues that are of interest to counselor clinicians working in a nonprofit setting. This month’s column focuses on several common mistakes that can have a deep impact on your program.

No matter how talented the clinician or staff, mistakes will indeed occur from time to time. The key is to address those mistakes and make needed changes before it takes a toll on your program.


Focus on the money first and foremost.

All counseling programs, whether they are for-profit or nonprofit, need to make sure their bills get paid. Some programs have their finances taken care of via large grants, endowments and other sources, but most of us need to find the proper balance between providing free services and collecting enough revenue to survive and prosper. There is no shame in having a healthy bottom line. There is shame, however, in making clients feel like they are little more than a meal ticket.

Recently, I found myself feeling ill. I went to a local urgent care program that is part of a large nonprofit. I have been there many times, and the turnover at this location appears to be very high. I have rarely, if ever, seen the same folks working there twice.

When I got there, they gave me my paperwork to fill out, collected my insurance information again and made sure that I paid my copay before allowing me to sit and wait for nearly an hour to be called. No one ever asked me why I was there, what was wrong or if I was OK to wait. I have no idea how they did their triage, if they did it at all.

Finally, I got in to see a doctor. He did ask me why I was there, although any eye contact was lacking, and he seemed more focused on filling out paperwork. I’ve been told that a very large local clinical program behaves in much the same way.

A simple tweak of this system would involve having the staff start out by asking patients why they are there before having them complete insurance-related paperwork and make their payment. A simple smile, some type of eye contact and acknowledgment of patients could go far here. Some sign of compassion wouldn’t be too much to ask for either.

Ignore the client.

While I was in with the doctor, he seemed to ignore me and my symptoms but was ever so quick to break out his prescription pad. He proceeded to write out four scripts, two of which my primary doctor had advised me never to take because of other health issues (which were included in my chart). When I reminded the doctor of the possibility of these prescriptions leading to a stroke or heart attack if I took them, he responded by saying, “Let’s see what happens.” He then proceeded to ignore my objections and rationale and walked out of the room. When the pharmacist contacted him about this issue, he refused to make any changes and advised the pharmacist that I should simply monitor my Frustration Just Ahead Green Road Sign with Dramatic Storm Clouds and Sky.symptoms. The pharmacist and I agreed that these scripts would go unfilled.

As a consultant and researcher, I have interviewed countless clients who shared similar stories. Some reported having been misdiagnosed and incorrectly medicated, possibly for years. (They developed this belief after eventually going to another professional who made massive changes to both their diagnosis and treatment. The actual extent or likelihood of misdiagnosis is unknown).

Whether you are a medical profession or a clinical professional, Rule No. 1 should be LISTEN TO YOUR CLIENT. They may not always be correct, but failing to listen to them could result in great harm or, at the very least, malpractice.

The fix is easy: See your clients as equals, see them as humans and act in kind. We all have bad days, but remember that you have two ears. Use them.

Treat clients poorly.

As a former client advocate, one of the most common complaints I heard was that clients felt they had been treated poorly. Common examples included being ignored, being talked down to, being sworn at, being ridiculed, and being judged or otherwise condemned. There are times when clients simply misunderstand a comment, but often their concerns are more than valid.

Sam (names and identifying information for individuals mentioned in this article have been changed, although permission to use their stories has been granted) recalled his last experience with therapy. “My last therapist barely said a word to me and spent most of our work together asking me about my childhood,” Sam recalled. “I told him that I was here to talk about issues at work, but we never got there the whole time we worked together. When I finally confronted him on this, he replied, ‘Who’s the licensed social worker? You or me?’ before going right back to the stuff that I was tired of talking about. Hey, my childhood was great. I mean, there were issues like anyone else, but I’m fine. I was looking for suggestions on how to communicate better with my new boss. I have no idea why he needed to know how long I was breast-fed and if I ever wet the bed or hated my parents. … I left shortly after.”

Sue recalled an experience with a therapist who used some art-based therapy techniques in her general therapy. “She had me bring in artwork based on homework she gave me the session before,” Sue said. “She would look at it like I was on trial or something. Several times she told me my work was too dark or evil and proof that I was terribly disturbed. Sometimes our sessions included me following her orders to destroy my artwork in front of her as a way to ‘release the demons’ in me. I worked so hard on some of those. I was crying, not from the release she promised, but from feeling that I must really be evil and that I had no artistic talent.”

Clinicians need to remember that they are not only supposed to work within the scope of their training but also to set treatment goals with their clients and to demystify the experience as much as possible. It can be very helpful to look into childhood issues that may be impacting the present, and the use of art-based therapy is very beneficial to many, but treatment needs to reflect the needs of the client and not the preferences of the clinician. I have no idea how shaming or damning a client could be considered beneficial.

Fail to return calls or make clients wait excessive amounts of time at appointments.

Brian called for treatment for issues related to grief and loss. He left a voice mail after hours and was called back the following morning by a staff member. He sounded surprised that a clinical staff member was the one calling him. He discussed some of his issues, told us his preferred day and times to meet, and was given a session with one of our clinicians. He asked how long he should be prepared to wait for his session to start. We advised him that his appointment should start on time or within a few minutes. He seemed skeptical.

He was called in for his first session on time, give or take a minute or two. This seemed to shock him. “My last counselor took days or weeks to return calls, if they did at all,” Brian said. “It was not uncommon to wait an hour or more after I was scheduled to see her. I stopped going after awhile because it took me all afternoon.”

It is important to remember that your client’s time is an important as yours. At the offices I direct (www.docwarren.org and www.pillwillop.org), we strive to return every call within 24 hours and to meet with our clients when they are scheduled. Should we fail, which we do on occasion, we tell our clients that we know that their time is as valuable as ours is and, because of that, we will be waiving the entire fee for their session (this doesn’t include sessions that start 5-10 minutes late but anything substantial).

There are other easy ways to lose clients and reputations, but those noted here appear to be among the most common. Thankfully, the solutions to these problems are easy as well. A little attention to detail can be the difference between a successful program and one that may fail. Remember the golden rule: Treat your clients as you would want to be treated. If you do that, you should go far.



Dr. Warren Corson III

Dr. Warren Corson III

“Doc Warren” Corson III is a counselor, educator, writer and the founder, developer, and clinical and executive director of Community Counseling Centers of Central CT Inc. (www.docwarren.org) and Pillwillop Therapeutic Farm (www.pillwillop.org). Contact him at docwarren@docwarren.org.